MoI Qualifies 33 Staff Members in Customer Service Excellence

ABU DHABI, United Arab Emirates-Monday 11 July 2016 [ AETOS Wire ]

The Ministry of Interior (MoI) organized a training session on ‘Customer Service Excellence’ at the General Directorate of Electronics and Telecommunications Services, for 33 of its staff members from the various headquarters and departments.


Colonel Mohammed Hamid bin Dalmouj Al Dhaheri, Strategy and Performance Development Director General at the General Secretariat of the Office of HH Deputy Prime Minister and Minister of Interior, underlined the Ministry’s commitment to developing the capacities of its members. “This is being achieved by implementing science-based approaches and modern methods that keep pace with current developments in terms of planning, implementation and training, as well as providing field and operational experience,” he said.


In his speech during the graduation ceremony, Colonel Al Dhaheri noted that the 25-hour course tackled the concept of excellent service, the various types of customers, and obstacles to communication. “This course embodies the Ministry’s eagerness to serve customers according to the highest modern standards and specifications that are applied in this area, such as ways of dealing with customers professionally, welcoming them warmly and delivering services with excellence,” added the Strategy and Performance Development Director General. Moreover, he pointed out that the Ministry delivers excellent services thanks to its cooperative team, who possess the requisite knowledge; understand the needs and requirements of customers and review them periodically; as well as through developing communication channels and services.

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The Arabic-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the Arabic-language text, which is the only version of the text intended to have legal effect.


The UAE Minister of Interior's General Secretariat, Tactical Affairs and Security Media Department 

Abu Dhabi Police GHQ - Security Media

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Colonel Mohammed Hamid bin Dalmouj Al Dhaheri (Photo: ME NewsWire).

Colonel Mohammed Hamid bin Dalmouj Al Dhaheri (Photo: ME NewsWire).

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